The fastest way to get help — including privacy and data requests — is to email support@getunwired.app. We reply to most questions within 48 hours, weekdays.
For data-subject requests under UK GDPR or CCPA, put “Privacy” in the subject line so we can route it correctly.
Cancel a subscription
Subscriptions are managed by Apple, not by us. Cancel any time:
- Open iOS Settings
- Tap your name at the top
- Tap Subscriptions
- Tap Unwired → Cancel Subscription
Cancelling stops future charges. You keep Pro access until the end of the current billing period. The free trial can be cancelled the same way without being charged.
If you cancelled but the App still says you’re subscribed, force-quit the App and reopen it. If that doesn’t work, email us.
Refund a charge
Refunds are processed by Apple, not by us. Request a refund at reportaproblem.apple.com. Apple’s refund policy applies; we don’t have visibility into individual decisions.
If your situation is unusual (a child made the purchase, the App was unusable due to a bug we caused, etc.), email us and we’ll do what we can — but the final decision is Apple’s.
I deleted the App. Will I get charged again?
Deleting the App does not cancel your subscription. You must cancel through iOS Settings (see above). If you delete the App and your subscription auto-renews, you’ve been charged for access you can’t currently use. Reinstall the App, sign in with the same Apple ID, and your access returns.
I bought lifetime. How do I make sure it sticks?
Lifetime purchases are tied to your Apple ID. If you reinstall the App on the same Apple ID, the purchase restores automatically. If it doesn’t, open the App → Settings → Restore purchases.
If you switch to a new Apple ID, your lifetime access does not transfer.
I can’t sign in with Apple
This usually means one of:
- Your Apple ID’s two-factor authentication failed. Try again.
- You declined to share your name/email when prompted. The App still works without these — you don’t need them for the streak, panic, lessons, or Volt.
- You’re in a region where Sign in with Apple is restricted by Apple.
If none of those apply, email us with your iOS version and a screenshot if possible.
My streak reset for no reason
The streak only resets when you tap Caved in the panic flow or Reset streak in Settings. It doesn’t reset on app updates, reinstalls (with the same Apple ID), or simulator-vs-device differences.
If your streak appears to have reset without any of those actions, email us with the time it happened and the version number from Settings → Legal → Version.
Volt won’t respond / hangs forever
Volt requires an internet connection. If you’re offline (no Wi-Fi, no cellular), it will fall back to a local response. If you’re online and Volt still hangs:
- Force-quit the App and reopen.
- Toggle airplane mode on/off.
- Check our status: getunwired.app/status (if we ship a status page in v1.1).
Notifications aren’t arriving
- Open iOS Settings → Unwired → Notifications. Confirm Allow Notifications is on.
- Confirm Lock Screen and Banner styles are checked.
- Confirm Focus modes (Do Not Disturb, Sleep, Work) aren’t filtering Unwired.
The day-3 milestone push is scheduled when you complete onboarding. If you reinstalled the App between onboarding and day 3, the schedule was wiped. Future milestones (day 7 onwards) re-schedule from your current streak start; you’ll get those.
I want to delete my data
In the App: Settings → Account → Delete account. This wipes:
- Your streak, journal entries, lessons-read state, chat history with Volt.
- Your onboarding answers.
- Your local Unwired identity (the App goes back to onboarding the next time you open it).
It does not cancel an active Apple subscription — that’s separate. If you want to cancel and delete, do both.
You can also email support@getunwired.app to request deletion. We respond within 30 days.
I have a question that isn’t here
Email support@getunwired.app with as much detail as you can — your iOS version, the App version (Settings → Legal → Version), and what happened. We’re a small team but we read every email.
Press, partnerships, and legal go to the same address — put the topic in the subject line and we’ll route it.
Crisis resources
Unwired is not a substitute for professional care. If you are in distress or considering self-harm:
- United States: 988 (Suicide and Crisis Lifeline) — call or text.
- United Kingdom: Samaritans 116 123 — free, 24/7.
- Other countries: findahelpline.com.
If your situation is medical (chest pain, severe withdrawal symptoms, fainting), call your local emergency number.